Privacy Policy

We prioritize the protection of our customers' personal information by adhering to strict **data protection regulations** and professional ethical standards.  

 

1. **Compliance with Data Protection Laws**:  

   - We  follow the **General Data Protection Regulation (GDPR)**, ensuring all personal and sensitive data is collected, stored, and processed securely.  

   - Our systems use **end-to-end encryption** to safeguard communication and therapy sessions conducted online.  

 

2. **Adherence to the BACP Ethical Framework**:  

   - Our counsellors are guided by the **British Association for Counselling and Psychotherapy (BACP) Ethical Framework**, which emphasizes **confidentiality**, privacy, and trust.  

   - Personal information shared in sessions is kept strictly confidential unless there is a legal or ethical obligation to disclose it (e.g., risk of harm).  

 

3. **Secure Platforms and Data Storage**:  

   - We use **secure, GDPR-compliant platforms** for booking, payments, and delivering online counselling sessions.  

   - Any records or notes are stored securely in encrypted and password-protected systems.  

 

4. **Transparency with Clients**:  

   - We inform clients about how their data is used, stored, and protected through clear **privacy policies**.  

   - Consent is obtained before collecting or sharing any information.  

 

By combining **legal compliance** (GDPR), **ethical responsibility** (BACP Framework), and **robust technical measures**, we ensure the privacy, security, and trust of our clients at all stages of their counselling journey.